TeleService Frequently Asked Questions

If you've been thinking about using TeleService, the following "Frequently Asked Questions" should give you a jump-start in getting familiar with the system. Check it out - it's easy, and you'll like the convenience!

How do I get started with TeleService?

Drop into our branch and ask for your 5-digit Personal Access Code (PAC). Your Member Services Representative will give you a code that you can change as soon as you sign on to TeleService, so that it will be known only by you.

How do I set up my utility bill payment option?

You can set up your bills to be paid via TeleService yourself, at your own convenience by following the instructions given over the phone and pushing the appropriate number on your touch tone phone. You will need to have the account number at hand when initially adding a new bill as you are required to enter it into the system the first time.

How long after the initial setup do I have to wait to use TeleService?

You will have access to all account inquiries and transfers immediately.

How do I use TeleService?

• First, you need a touchtone phone. You can reach TeleService from anywhere by dialing
  1-800-307-8353.
  
• Once connected, TeleService will ask for your credit union number. Eckville Credit Union's
  number is 280.
• TeleService then asks what transaction(s) you would like to perform.
• Once you have chosen your option, TeleService will ask you to enter your account number and account type.
• For every transaction, you will be given a reference number and a total dollar amount of the transaction (make a note of these for your records).
• After you are finished with your transactions, simply hang up the telephone
• When you sign up for TeleService, you'll receive this information on a handy wallet card with space to record your account numbers.

When can I access TeleService?

Access TeleService 24 hours a day, 7 days a week.

Are TeleService transactions secure?

Yes! Your TeleService transactions are completely confidential. No one can gain access to your account without your Personal Access Code (PAC).

Drop by the branch or call us at (403) 746-2288 today for more information. It's as simple as dialing your phone.